PRIVACY POLICY
At Vivienne & Rose, we are committed to protecting your privacy and ensuring your personal information is handled with the utmost care. This page answers your most important questions about how we collect, use, and protect your data.
How We Protect Your Information ?
We collect information you provide directly to us, such as your name, email address, shipping address, and payment information when you make a purchase. We also collect information about your browsing behavior on our website to improve your shopping experience, such as pages viewed and products you’re interested in.
We use your information to process and fulfill your jewelry orders, communicate with you about your purchases, provide customer support, send you marketing communications (with your consent), improve our website and services, and comply with legal obligations. We never sell your personal information to third parties.
We only share your information with trusted service providers who help us operate our business, such as payment processors, shipping companies, and email service providers. These partners are contractually obligated to protect your information and can only use it for the specific services they provide to us.
We implement industry-standard security measures including SSL encryption for data transmission, secure payment processing, regular security audits, restricted access to personal information, and secure data storage. Your payment information is processed by certified payment providers and is never stored on our servers.
You have the right to access, update, or delete your personal information at any time. You can unsubscribe from marketing emails, request a copy of your data, ask us to correct inaccurate information, and request deletion of your account and associated data. Contact us at privacy@vivienneandrose.com for any data-related requests.
Yes, we use cookies to enhance your browsing experience, remember your preferences, analyze website traffic, and provide personalized content. You can control cookie settings through your browser, though some website functionality may be limited if you disable cookies.
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for legal compliance, fraud prevention, and legitimate business purposes, typically for no more than 7 years unless required by law.
Yes, we comply with applicable privacy laws including GDPR (for EU customers), CCPA (for California residents), and other regional privacy regulations. We respect your privacy rights regardless of your location and strive to provide consistent protection for all customers worldwide.
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.
We will notify you of any material changes to this privacy policy by email (if you have an account with us) and by posting the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Last Updated: September, 15th 2025
Questions about our privacy practices? Contact us at privacy@vivienneandrose.com or through our contact form. We’re committed to transparency and will respond to your privacy inquiries promptly.
At Vivienne & Rose, your trust is as precious as our jewelry. SHINE BRIGHT. STAY ELEGANT. – with confidence in your privacy protection.
