Find Us
Avenida da Boavista, Porto, Portugal
Support
Call: +351 938 975 777
Email: contact@vivienneandrose.com
Working hours
Mon – Fri: 08:30 – 18:00
Sat & Sun: 10:00 – 20:00
All times are Portugal Standard Time (GMT+1)
Order & Shipping
- Track your order status
- International shipping information
- Delivery timeframes and policies
Jewelry Care
- Professional cleaning services
- Care instructions for your pieces
- Warranty and repair services
Returns & Exchanges
- 15-day return policy
- Size exchanges available
- Quality guarantee
Custom Design
- Bespoke jewelry consultations
- Personalization options
- Special occasion pieces
Have Any Questions?
We’d love to hear from you! Whether you have questions about our handcrafted jewelry, need styling advice, or want to discuss a custom piece, our team is here to help you SHINE BRIGHT. STAY ELEGANT.
Frequently Asked Questions
Yes! We ship worldwide. Shipping times vary by location, typically 5-15 business days. All international orders include tracking and insurance.
We use only premium materials including sterling silver, gold-filled metals, genuine pearls, and carefully selected gemstones. Each piece comes with a material certification.
Most of our rings can be resized within 1-2 sizes. Necklaces and bracelets can often be adjusted. Contact us for specific pieces and we’ll let you know what’s possible.
Absolutely! We love creating unique pieces. Our custom design process typically takes 2-4 weeks depending on complexity. Schedule a consultation to discuss your vision.
We offer a 15-day return policy for unworn items in original packaging. Custom pieces are final sale unless there’s a manufacturing defect.
Have Any Questions?
We’d love to hear from you! Whether you have questions about our handcrafted jewelry, need styling advice, or want to discuss a custom piece, our team is here to help you SHINE BRIGHT. STAY ELEGANT.
Frequently Asked Questions
Yes! We ship worldwide. Shipping times vary by location, typically 5-15 business days. All international orders include tracking and insurance.
We use only premium materials including sterling silver, gold-filled metals, genuine pearls, and carefully selected gemstones. Each piece comes with a material certification.
Most of our rings can be resized within 1-2 sizes. Necklaces and bracelets can often be adjusted. Contact us for specific pieces and we’ll let you know what’s possible.
We offer a 15-day return policy for unworn items in original packaging. Custom pieces are final sale unless there’s a manufacturing defect.
Fast Delivery
Premium jewelry delivered quickly to your door.
secure Payment
Secure checkout with multiple payment options.
Track Order
Follow your precious purchase every step of the way.
Have Questions?
Our team is ready to assist you.
